Terms of service

Terms of Service

Welcome to Luxe & Co. Box – where downtime is elevated and self-care is non-negotiable.

By using our website (luxeandcobox.co.nz) and purchasing our products, you agree to the following terms. We’ve kept it real and readable, just how we like it.

1. The Luxe Experience

We create curated gift boxes and self-care goodies designed to bring joy. Every product is chosen with intention—but what you do with them is up to you. Luxe & Co. Box is not liable for how products are used once received, so please read any labels and instructions provided.

2. Order Processing & Shipping

We aim to dispatch orders within 1–2 days. You’ll receive an email with tracking details once your Luxe box has shipped.

Delays caused by couriers or external circumstances (like weather or wild unicorn stampedes) are beyond our control—but we’ll always do our best to help track things down.

3. Returns & Refunds

All sales are final. We do not accept returns or offer refunds for change of mind.

However, if your order arrives damaged, please get in touch within 3 days of delivery with a photo and your order number. If approved, we’ll replace the damaged item or issue a refund. See our full Returns & Refunds policy for details.

4. Gift Boxes & Product Variations

Sometimes product packaging or scents may vary slightly from photos, depending on supplier availability. We promise the vibe will always remain Luxe. 💁

5. Privacy

We respect your privacy. Your personal information is used solely to process and deliver your order (and occasionally send you something pretty via email if you’ve opted in). Full details are in our Privacy Policy.

6. Intellectual Property

All content on this site—including images, product descriptions, and branding—is owned by Luxe & Co. Box. Please don’t copy or use it without our written permission. Be inspired, not sneaky.

7. Updates to These Terms

We may update these terms from time to time. Continued use of our site means you agree to any changes, so feel free to check back in now and then.

Got Questions?

We’re always happy to help. Email us at luxeandcobox@gmail.com and one of our team members will get back to you.

Thanks for shopping Luxe & Co.Box —because basic just isn’t our thing.